advertising specialities, promotional merchandise, bespoke custom printed gifts, disposables and many more.

Frequently Asked Questions

Please find below a selection of the most frequently asked questions.

Questions on our terms of trade (4)

We have a lot of experience working with non-profit organizations and charities. This also means that we face a lot of challenges in sponsoring projects. It would not be fair or ethical to give a generous discount to one customer while making another charity pay the full amount. That is why we keep our prices low and consistent for everyone.

We are happy to provide our assistance with the design and printing of the details of the sponsor you have secured.

What does DAP delivery mean? DAP stands for Delivered at Place, which is one of the IncotermsĀ® rules that define the responsibilities of sellers and buyers in international trade. If you choose DAP delivery, this means that we (Dinilu) take care of the transport of your goods to a specified destination, where you can unload them.

We also take care of production, quality control, shipping and insurance.

You are responsible for paying any import duties, taxes or charges applicable in your country, as well as unloading the goods from the vehicle.

You may receive two invoices: one from us for the goods you ordered and another from the logistics company for the import costs. You may also need to help unload if your shipment contains pallets or larger items.

Is the PEPPOL network your preferred e-invoicing option? We can send you e-invoices via the PEPPOL (Pan-European Public Procurement OnLine) network. We can also send UBL invoices to simplify your administration. Just let us know your preferred format and identifiers and we'll be happy to help.

Incoterms are standardized terms of trade for goods in international trade. By using standardized terms we hope to simplify what could be a quite complicated transaction. The Incoterms used in 2020 are:

  • EXW (Ex Works)
  • FCA (Free Carrier)
  • CPT (Carriage Paid to)
  • CIP (Carriage and Insurance Paid To)
  • DAP (Delivered at Place)
  • DPU (Delivered at Place Unloaded)
  • DDP (Delivered Duty Paid)
  • FAS (Free Alongside Ship)
  • FOB (Free On Board)
  • CFR (Cost and Freight)
  • CIF (Cost Insurance and Freight)

Currently we prefer to sell using the DAP incoterm in the USA. For more information on Incoterms visit the website of the International Chamber of Commerce.